Privacy Policy

The privacy and security of your personal data is important to us. Except for the circumstances described in this privacy policy, Hotel Gaivota does not share your personal information with third parties.

The Hotel Gaivota keeps the information given by customers who visit the site, in order to sell and provide its services and products, namely the possibility to make and accept reservations on our online site.

If you have any questions about this privacy statement, you can send an email to or send a letter to:

Hotel Gaivota
Av. Infante D. Henrique, 103, 9500-104 Ponta Delgada,
São Miguel Açores - Portugal
Tel: (+351) 296 302 510 / (+351) 924 129 608

What kind of personal information do we require?

In some cases, we will ask you for some of your personal information on a voluntary basis. For example, in the case of a reservation, we will ask you for information such as name, address, telephone number, email address, credit card and room preferences.

As indicated in the section (communications by email), we can also notify you about special offers and promotions.

How do we use your personal information

  • Confirm reservations;
  • Request your opinion about our hotels through satisfaction questionnaires;
  • Send emails related to your stay;
  • Register  to receive our Newsletter
  • Charge your advance credit card and advance deposits with your credit card;
  • Respond to your requests or questions;
  • Report special offers;
  • Improve our site based on the experience you had in using it;

With whom and when we share your personal information

In certain circumstances, we may share your personal information with third parties, representatives and service providers, contracted for limited purposes, in particular with regard to confirmation of reservations, offers of certain products and services in connection with our site, communications via and -mail; Provide customer support; Enhance our customers' online experience; Provide access to our partners' websites; and complete credit card transactions.

Links to other sites

Our site contains links that redirect you to other sites whose privacy policies may differ from ours. We advise you to check the privacy policies of these sites before disclosing any personal information. In any case, please note that these sites do not share your personal information with Hotel Gaivota.

Hotel Gaivota is not responsible for the privacy, content or use of cookies on these sites.

How do we protect your personal information

To protect the information you provide to us, we have implemented a number of security measures, including administrative, technical and physical measures.

How can you change your data

If you want to update your data you can send an email to

Email communication

We do not intend to send you unsolicited commercial communications by you, by email. If you choose to receive our periodic communications, we may from time to time send you emails with new promotions, featured hotels and special offers. You can at any time choose to stop receiving these emails.

The types of communications we use through email are:

  • Transactional emails: Each time you make, modify or cancel a reservation at Hotel Gaivota we will send you a resevation update.
  • E-mail before arrival: A few days before your arrival, we will send you an email with the reminder of your reservation and some additional information such as information about local weather, the hotel and the city
  • E-mail after your stay: We may use the email address provided in your booking to thank you for staying at our hotel or request feedback on it.
  • Operational Notices: E-mail addresses can also be used to provide customer support and to answer any other questions you may have about our site. We may also need to send you emails to inform you of any necessary changes to our site that may affect your personal information, or to notify you of problems with your reservation.

Legal issues

This is a Portuguese site and is subject to Portuguese law. Hotel Gaivota will disclose your personal information without your permission when required by law and when we believe that disclosure is necessary to protect our rights and / or to comply with a court proceeding, court order or legal process on our site.

Changes to this privacy policy

If you need to make changes to this privacy policy, all changes will be posted on this page.