Everything you need to know to prepare your stay with us.
Pets are not allowed in the hotel.
Simple and straightforward. Choose your check-in and check-out dates on our website, select the number of guests, and then follow the “Book Now” button.
Complete the booking form, and you will be directed to a secure payment gateway. Your card will be charged by our card provider, and you will receive an email with your booking confirmation.
Smoking is not allowed in all hotel areas (balconies included).
We have free Wi-Fi throughout the hotel.
Yes. Between 22H (10PM) and 08H (8AM).
Includes taxes and legal VAT.
Accommodation, cleaning, and buffet breakfast.
The hotel does not have a private park. However, we have a partnership with the underground park right in front of the hotel. (associated costs and subject to availability)
You can also park on the surface. (associated costs)
Low Season (November until February) — Free cancellation until 2 days before the check-in day. Cancellation on check-in day is subject to a charge of 100% of the reservation.
Middle Season (March, April, May, and October) — Free cancellation until 8 cancellation until 8 days before the check-in day. Cancellation on day 7 before the check-in day, or after, results in a charge of 100% of the reservation.
High Season (June until September) — Free cancellation until 21 days before the check-in day. Cancellation on day 20 before the check-in day, or after, is subject to a charge of 100% of the reservation.
No-Shows or Cancellations — On the arrival date, subject to charge of 100% of the reservation.
If you wish to cancel your reservation, please email us.
Any monies due to you will be refunded less charges incurred processing your booking and refund.
Yes. The hotel has a free luggage storage service.
Yes, as long as it does not disturb other guests and inform the reception.
Yes, ID is required from all guests (children included).
You will need to pay for your entire stay at the time of booking. We accept Visa, MasterCard, and American Express.
All amounts are charged in EUR € (euros).
It depends on the type of accommodation chosen. For more information, consult the different accommodation types on our website.
For as long as you wish. However, we can offer special rates tailored to longer stays.
Check-in is available from 15H (3PM). Early check-in is subject to availability and additional charges.
Check-out is until 11H (11AM). Late check-out is subject to availability and additional charges.
The Gaivota Pool & Thermal Area is open daily from 9:00 AM to 9:00 PM.
The pool temperature is maintained between 28°C and 30°C, ensuring maximum comfort during use.
Access is subject to advance reservation at the reception desk. Each session has a maximum duration of 45 minutes and is limited to 6 people.
The gym is open 24 hours a day.
Yes. Use of the Massage Rooms requires an advance appointment at the front desk.
Yes. Use of the Meeting Room requires an advance reservation at the front desk.